LUM LUMIERE, LLC

PRIVACY POLICY

From Striving to Thriving — The Professional Single Mother Blueprint

Effective Date: July 9, 2026     |     Last Updated: July 9, 2026

1. Who We Are

Lum Lumiere, LLC (“COMPANY,” “we,” “us,” or “our”) operates the website fromstrivingtothriving.com and offers the online program From Striving to Thriving: The Professional Single Mother Blueprint, built on the P.E.A.C.E. Method™ framework (the “Program”).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights you have. It applies to our website, our checkout, our email communications, our Program materials, our private participant community, and our live and recorded calls (collectively, the “Services”).

We are the “controller” of your personal information for the purposes of the EU and UK General Data Protection Regulation (“GDPR”), and a “business” for the purposes of the California Consumer Privacy Act as amended (“CCPA/CPRA”).

We do not sell your personal information for money. We do use advertising and analytics technologies that may qualify as “sharing” or “targeted advertising” under certain state laws. You can opt out at any time — see Section 10.

2. Information We Collect

2.1 Information you give us

• Identity and contact data — your name, email address, postal address, phone number, and country.
• Purchase and billing data — the program purchased, price, payment plan selection, transaction history, billing address, and the last four digits and expiry of your card. We never see or store your full card number; that is handled directly by our payment processor.
• Account and participation data — your login credentials for the course and community platforms, your community profile and posts, questions submitted before or during calls, and your attendance.
• Consent records — which checkboxes you ticked at checkout, the date and time, your IP address at that moment, and the version of the Terms and Conditions in effect. We retain this as proof of your agreement.
• Content you choose to share — testimonials, reviews, survey answers, emails you send us, and anything you post in the private community or say on a live call.
• Sensitive information — the Program invites reflection on family life, parenting, emotional wellbeing, career, and hard seasons. Anything you voluntarily disclose to us, in the community, or on a call may reveal information about your health, family circumstances, or beliefs. See Section 5.

2.2 Information collected automatically

When you visit our website or use our Services, we and our providers automatically collect:

• Device and connection data — IP address, browser type and version, operating system, device identifiers, and language settings.
• Usage data — pages viewed, links clicked, time on page, referring website, search terms that brought you to us, and progress through the Program materials.
• Cookies and similar technologies — see Section 3.

2.3 Information from third parties

• Our payment processor, which confirms whether a payment succeeded or failed.
• Our course, community, and email platforms, which report your activity within them.
• Analytics and advertising platforms, which may provide aggregated audience information.
• Publicly available sources, such as a review you post on a public social media page that tags us.

3. Cookies, Analytics, and Advertising Technologies

Cookies are small files placed on your device. We and our providers use them, together with pixels, tags, and similar technologies, in the following categories:

• Strictly necessary — required to load pages, keep you logged in, secure your session, and process your payment. These cannot be switched off.
• Functional — remember your preferences and settings.
• Analytics — help us understand how visitors find and use our site, which pages are read, and where people leave the checkout, so we can improve. This includes tools such as Google Analytics.
• Advertising and social media pixels — placed by advertising platforms such as Meta (Facebook and Instagram), Google, and similar networks. They measure which of our advertisements led to a purchase, and allow those platforms to show you our advertisements after you leave our site (“retargeting”). These technologies share information with the advertising platform, which may also use it for its own purposes. Under some laws this constitutes “sharing” of personal information or “targeted advertising.”

You may accept or reject non-essential cookies through the cookie banner on our site, and you may change your choice at any time. You can also block or delete cookies through your browser settings, though our Services may not function properly if you block strictly necessary cookies.

Global Privacy Control. We honor the Global Privacy Control (GPC) signal. If your browser transmits GPC, we will treat it as a valid request to opt out of the sale or sharing of your personal information for that browser.

4. How We Use Your Information

We use personal information to:

• deliver the Program — grant access to materials, workbooks, downloads, the private community, and live and recorded calls;
• process your purchase, charge scheduled payment plan installments, issue receipts, and pursue unpaid balances;
• prove your agreement to our Terms and Conditions and defend against chargebacks and disputes;
• communicate with you about your enrollment — onboarding, schedules, materials, reminders, and administrative notices;
• send you marketing emails about our programs and offerings, where permitted, from which you may unsubscribe at any time;
• moderate the community, enforce our program guidelines, and protect the safety of participants;
• respond to your questions and provide support;
• measure and improve the Program, our website, and our advertising;
• publish testimonials you voluntarily provide, in accordance with our Terms and Conditions;
• comply with our legal obligations, including tax and accounting requirements; and
• establish, exercise, or defend legal claims, and prevent fraud and misuse.

5. Sensitive Information and the Community

The Program is a space in which participants share deeply personal experiences. Please understand the following before you share:

• What you post is seen by other participants. We cannot control what other participants do with information you choose to share in the private community or on a live call. Our Terms and Conditions require every participant to keep it confidential, but that is a contractual promise, not a technical guarantee. Share only what you are comfortable sharing.
• Calls may be recorded. Live calls may be recorded and made available to participants. You may attend with your camera off and your display name changed if you prefer not to appear.
• We do not sell sensitive information. We do not sell or share sensitive personal information for cross-context behavioral advertising, and we do not use it to infer characteristics about you.
• Your private workbook reflections are yours. Reflection answers and accountability commitments you write in your workbooks are not collected or published by us unless you send them to us.
• We are not a health provider. The Program is educational. We are not a covered entity under HIPAA, and information you share is not protected health information.

6. Legal Bases for Processing (EEA and UK)

If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases:

• Performance of a contract — to deliver the Program you purchased, take payment, and administer your enrollment.
• Legitimate interests — to secure and improve our Services, moderate the community, measure our advertising, prevent fraud, and defend legal claims, balanced against your rights.
• Consent — for non-essential cookies, advertising technologies, and marketing emails where consent is required. You may withdraw consent at any time, without affecting processing carried out before withdrawal.
• Legal obligation — to meet tax, accounting, and other statutory requirements.
• Explicit consent — where you voluntarily share special category data, such as information revealing health or beliefs, in the community or on a call.

7. How We Share Your Information

We do not sell your personal information for money. We disclose personal information only as follows:

• Service providers who process data on our behalf, under contract and only on our instructions. These include our website host, course and community platform, live call and video conferencing provider, email marketing platform, payment processor, cloud storage provider, and analytics provider.
• Payment processors — your card details are collected and processed directly by our payment processor under its own privacy policy. We receive only a confirmation and limited transaction details.
• Advertising and analytics platforms — as described in Section 3. Under the CCPA/CPRA and several other state laws, this may be considered “sharing” personal information for cross-context behavioral advertising. You may opt out (Section 10).
• Other participants — your community profile, posts, and anything you say on a call are visible to other participants.
• Professional advisers — our lawyers, accountants, and insurers, where necessary.
• Debt collection — if your account becomes delinquent, we may share the information necessary to collect the balance owed.
• Legal and safety — where required by law, subpoena, or court order, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of any person.
• Business transfer — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• With your consent — for any other purpose disclosed to you at the time.

 

8. How Long We Keep Your Information

We keep personal information only as long as necessary for the purposes described in this Policy, and then delete or anonymize it. In practice:

• Account and Program access data — for the duration of your access period and a reasonable period afterward.
• Transaction, tax, and accounting records — typically seven (7) years, as required by law.
• Consent records and Terms version — for as long as any payment obligation or claim could be brought, and for a reasonable period thereafter.
• Marketing contact data — until you unsubscribe, and then on a suppression list so we do not contact you again.
• Community posts and call recordings — for as long as the community or recording archive remains available to participants.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and reputable vendors. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for not sharing your enrollment access with anyone.

If a breach affects your personal information, we will notify you and any regulator as required by applicable law.

10. Your Privacy Rights — United States

Depending on your state of residence — including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states with comprehensive privacy laws — you may have the right to:

• know what personal information we have collected, used, and disclosed about you, and to obtain a copy of it;
• correct inaccurate personal information;
• delete personal information we hold about you, subject to legal exceptions;
• opt out of the sale or sharing of your personal information, and of targeted advertising;
• limit the use of sensitive personal information;
• appeal a decision we make about your request; and
• not be discriminated against for exercising any of these rights. We will not deny you the Program, charge you a different price, or provide a different level of service because you exercised your rights.

How to opt out of sale/sharing and targeted advertising. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us. You may also email us at the address in Section 15.

How to exercise other rights. Email [email protected] with the subject line “Privacy Request.” We will verify your identity — typically by confirming you control the email address associated with your purchase — and respond within forty-five (45) days, extendable by a further forty-five (45) days where permitted. An authorized agent may submit a request on your behalf with written proof of authority.

California “Shine the Light.” California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not make such disclosures.

11. Your Privacy Rights — EEA, UK, and Elsewhere

If you are in the EEA or UK, you have the right to access, rectify, erase, restrict, or object to our processing of your personal information; the right to data portability; and the right to withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority — in the UK, the Information Commissioner's Office. We would appreciate the chance to address your concern first.

We honor equivalent rights for residents of other jurisdictions, including Canada, Australia, and Brazil, to the extent their laws apply to us.

12. International Data Transfers

We are based in the United States, and our service providers are located primarily in the United States. If you access the Services from outside the United States, your personal information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.

Where we transfer personal information out of the EEA or UK, we rely on appropriate safeguards, including the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, or on your explicit consent or the necessity of the transfer to perform our contract with you. You may request a copy of the safeguards we use by contacting us.

13. Children's Privacy

The Services are intended for adults aged eighteen (18) and over. We do not knowingly collect personal information from children under 16, and we do not sell or share the personal information of anyone under 16.

The Program concerns parenting, and you may choose to write or speak about your children. Please do not post your children's full names, photographs, schools, or other identifying details in the community. If you believe a child's personal information has been provided to us, contact us and we will delete it.

14. Other Important Information

Marketing choices. Every marketing email includes an unsubscribe link. Unsubscribing from marketing does not stop transactional and Program-related emails, which are necessary to deliver what you purchased.

Third-party links. Our website and materials may link to third-party sites and platforms. We are not responsible for their content or privacy practices. Review their policies before providing personal information.

Do Not Track. Our website does not respond to browser “Do Not Track” signals, as no common standard exists. We do honor the Global Privacy Control, as described in Section 3.

Changes to this Policy. We may update this Policy from time to time. We will revise the “Last Updated” date above and, for material changes, notify you by email or by a prominent notice on our website. Your continued use of the Services after the effective date constitutes acceptance.

15. Contact Us

To ask a question, exercise a privacy right, or make a complaint, contact us at:

Lum Lumiere, LLC

Mailing Address: 20A NORTHWEST BLVD UNIT 460, NASHUA, NH 03063

Support Email: [email protected]